A logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation.
Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset and compromise the affected account.
Attack Parameters
Attack Vector
Network
Can be exploited remotely
Attack Complexity
Low
Easy to exploit
Attack Requirements
Present
Additional conditions required
Privileges Required
None
No privileges needed
User Interaction
None
No user interaction needed
Impact Assessment
Confidentiality
High
Complete data leak
Integrity
High
Complete data modification
Availability
None
No disruption
CVSS Vector v4.0