Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1, a server-side template injection vulnerability which leads to RCE via AI Agent exists. Impact is limited to environments where an attacker can control or influence type_enrichment_data (typically high-privilege administrative configuration).
This vulnerability is fixed in 7.0.1.
Attack Parameters
Attack Vector
Network
Can be exploited remotely
Attack Complexity
High
Difficult to exploit
Attack Requirements
Present
Additional conditions required
Privileges Required
High
Admin privileges needed
User Interaction
Active
User action required
Impact Assessment
Confidentiality
High
Complete data leak
Integrity
High
Complete data modification
Availability
High
Complete denial of service
CVSS Vector v4.0
Weakness Type (CWE)
Vulnerable Products 1
| Configuration | From (including) | Up to (excluding) |
|---|---|---|
|
Zammad Zammad
cpe:2.3:a:zammad:zammad:7.0.0:*:*:*:*:*:*:*
|
— | — |